AI and human receptionists.

One intelligent workforce for your front office.

AI receptionists and live agents work together as one system — answering, qualifying, and converting every call, 24/7.

The problem

Your front office is costing you.

Missed calls, lost revenue. Most callers won’t leave a voicemail, they’ll call a competitor. And the first business to respond usually wins.

Intake that doesn’t qualify. Outsourced providers take messages. You still have to call back, re-screen, and turn away prospects you never wanted in the first place.

Systems that don’t connect. Every call means manual data entry and follow-up work — or worse, paying skilled staff to do administrative work.

Overhead that doesn’t show ROI. $4k+/month for a 9–5, Mon–Fri receptionist. Months to ramp. Constant turnover. Limited coverage.

The solution

One intelligent system. An entire workforce.

Smith.ai isn’t just a receptionist. It’s a fully staffed front office — AI and live agents working together to handle every call, end to end. Our AI is deeply context-aware, connected to your key systems, and seamlessly integrated with our Live Agent Network.

Step by step Overview

  1. Intake agent: Complex, sensitive, and conditional intake by your AI receptionist. The right questions get asked, the right details get captured, and the right outcome happens, every time.
  2. Qualification agent: Custom qualification workflows for different practice areas, service types, and lead sources. Only qualified leads reach your team. Smart FAQ handling steers callers toward action, not just yes/no answers.
  3. Data lookup agent: Connects to your systems in real time for dynamic pricing, ticket status, order lookups, and more. Callers get accurate answers from your AI receptionist without waiting.
  4. Call routing agent: Intelligent conditional routing and transfers based on your business logic. Every caller reaches the right person, every time.
  5. Automations agent: Triggers workflows with your business software the moment a call ends. Your AI receptionist sends data into your CRM, calendar, and ticketing systems without manual entry. And every call is recorded, transcribed, and instantly summarized.

Live Agent Network

500+ North American agents available 24/7 for conversations that need a human touch. No call ever hits a dead end, and your team doesn’t get interrupted.

AI-first. Human when it matters.

Our Live Agent Network accelerates your AI adoption. 500+ highly trained North American agents can be tapped into any AI receptionist call, so every conversation is handled perfectly, and your team stays focused.

Call

Try it out now. Call Heartland Law Group’s AI front office to experience our intelligent intake system firsthand.

What makes you interested in Smith.ai the most?

  • Customize it to my workflow
  • Works with my existing tools
  • AI + Human agents working together
  • AI call quality
  • Affordable pricing
  • Easy to set up

Frequently asked questions

What is Smith.ai?

Smith.ai is a 24/7 virtual receptionist and AI receptionist service for law firms and small businesses. Founded in 2015, Smith.ai combines AI agents and 500+ trained North America–based live receptionists to answer calls, qualify leads, book appointments, and run intake — so no call falls through the cracks.